💌 How can I contact El Curandero? 🌟

Simple! Drop us a cheery email at and our fantastic customer service team will be on hand to answer all your questions and support you in whatever you need. Your smile is our priority! 😊📧

🌍 Do you ship worldwide? 🌎

Absolute! We spread our magic all over the world, embrace different cultures and bring our style to every corner of the earth.

🌍 Where do you ship from? 🌍

We take inspiration from the world and ship from various magical locations: Belgium, Riga (Latvia), Barcelona (Spain) and Birmingham (UK), depending on our stock. So you never know where your next stylish surprise will come from!

🎨 Can I change or cancel my order? 🛍️

Naturally! If you want to change or cancel something, make sure you act quickly. Let us know what you need within 12 hours of placing your order. We want to fulfill your wishes, but after that time we unfortunately cannot make any changes. If your order is already on its way, returning is always an option.

💳 What payment methods do you accept? 💰

We have an enchanting selection: all major credit cards (VISA, Mastercard), bancontact and payments via PayPal are welcome with us.

⏰ When will my order be processed? ⏰

We have magic days from Monday to Friday to process orders. Your order will be ready to shine after 1-3 working days! But remember, we rest on weekends and don't ship then.

🚚 How long does it take to receive my order? 🕰️

At El Curandero we provide magic, but sometimes even magic takes a little time. It may take 2-4 weeks for your order to arrive, depending on demand and destination.

📦 What if I don't receive my order? ❓

Don't worry, if you don't receive your order within 30 days of shipment, we'll provide a full refund. Your happiness is our priority!

🛍️ Will I be charged with import duties and taxes? 📦

The prices on our site do not include local import duties and taxes. Once your order arrives, local customs fees may be applied. These are your responsibility. Be prepared and check with your local customs for more information.

🎒 How do I return an item? 🔄

Very easy! Contact us at and we will guide you through the return process.

💔 What if my received items are defective/wrong/damaged? 🤔

Let us know if something is not right. Send us your order number, photos and details and we will use our magic wand to solve your problem quickly.

💰 When will I receive my refund? 💸

All refunds will be returned to your original payment method. For credit or debit card payments, it usually takes 7-10 business days. Ask your bank for exact details.

We are here to make your trip at El Curandero unforgettable! Thank you for trusting us in our adventure. Together we build a fashionable and magical world! 🌟🌎🛍️